If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase. 

You can submit a refund request by clicking here.

When submitting your request, we will ask you to provide certain details for verification.

• Transaction ID
• Last 4 digits of credit card used
• Full name of card holder
• Date of payment and amount charged
• Billing address

If more information is needed, an expert from our Payments Team will review your request and contact you with a solution via email.