# Important Support Notice: Limited live chat availability due to maintenance. Please use the knowledge base and submit support tickets for assistance. We apologize for any inconvenience.
# Important Support Notice: Limited live chat availability due to maintenance. Please use the knowledge base and submit support tickets for assistance. We apologize for any inconvenience.

Refunds

If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase. 

You can submit a refund request by clicking here.

When submitting your request, we will ask you to provide certain details for verification.

  • Transaction ID
  • Last 4 digits of credit card used
  • Full name of card holder
  • Date of payment and amount charged
  • Billing address

If more information is needed, an expert from our Payments Team will review your request and contact you with a solution via email.

 

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