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# Our Support team is currently offline. You may experience longer response times but we will get back to you as soon as possible. Thank you for your understanding.

Refunds

If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase. 

You can submit a refund request by clicking here.

When submitting your request, we will ask you to provide certain details for verification.

  • Transaction ID
  • Last 4 digits of credit card used
  • Full name of card holder
  • Date of payment and amount charged
  • Billing address

If more information is needed, an expert from our Payments Team will review your request and contact you with a solution via email.

If you have a specific question about a recent charge, you can also call our Payments Team directly at*:

United States: +1-844-551-6941

Canada: +1-647-931-5821 

International: +1-415-658-6292

*Charges may apply. Available Monday-Friday 9 am-5 pm EST.

 

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