# Due to the holidays we will only have limited staff available as we spend well deserved time with friends and families. You may experience longer response times. Our live chat will not be available between December 19-30.
# Due to the holidays we will only have limited staff available as we spend well deserved time with friends and families. You may experience longer response times. Our live chat will not be available between December 19-30.

Refunds

If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase. 

You can submit a refund request by clicking here.

When submitting your request, we will ask you to provide certain details for verification.

  • Transaction ID
  • Last 4 digits of credit card used
  • Full name of card holder
  • Date of payment and amount charged
  • Billing address

If more information is needed, an expert from our Payments Team will review your request and contact you with a solution via email.

If you have a specific question about a recent charge, you can also call our Payments Team directly at*:

United States: +1-844-551-6941

Canada: +1-647-931-5821 

International: +1-415-658-6292

*Charges may apply. Available Monday-Friday 9 am-5 pm EST.

 

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