From September 19 - September 26, we’ll be closing our live support channels in observance of a company event. You can still submit help requests online, and we’ll answer as quickly as possible.
From September 19 - September 26, we’ll be closing our live support channels in observance of a company event. You can still submit help requests online, and we’ll answer as quickly as possible.

Refunds

If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase. 

You can submit a refund request by clicking here.

When submitting your request, we will ask you to provide certain details for verification.

  • Transaction ID
  • Last 4 digits of credit card used
  • Full name of card holder
  • Date of payment and amount charged
  • Billing address

If more information is needed, an expert from our Payments Team will review your request and contact you with a solution via email.

If you have a specific question about a recent charge, you can also call our Payments Team directly at*:

United States: +1-844-551-6941

Canada: +1-647-931-5821 

International: +1-415-658-6292

*Charges may apply. Available Monday-Friday 9 am-5 pm EST.

 

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