If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase.
You can submit a refund request by clicking here.
When submitting your request, we will ask you to provide certain details for verification.
- Transaction ID
- Last 4 digits of credit card used
- Full name of card holder
- Date of payment and amount charged
- Billing address
If more information is needed, an expert from our Payments Team will review your request and contact you with a solution via email.
If you have a specific question about a recent charge, you can also call our Payments Team directly at*:
United States: +1-844-551-6941
*Charges may apply. Available Monday-Friday, 9 AM - 1 PM ET.