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Problems logging in?

Problems logging in

No matter what the reason, if you are having problems logging into your Prezi account we want to get you back to your presentations in no time. Check out this article for help with login issues.

What do I do if I forgot my password?

If you’ve forgotten your password, click here. This will take you to another window where you can enter the email address associated with your Prezi account to reset your password. Doing so will reset your password and send out an email with further instructions.

Note: Make sure you enter the same email address associated with your Prezi account.

Didn’t receive the password reset email?

If you tried to reset your password, but did not receive the password reset email, try checking your spam folder. It’s possible that you will not receive the email due to firewall and security settings on your network.

Pro Tip: Whitelist emails from @notify.prezi.com to ensure the password reset email gets delivered to your inbox.

Forgot or can’t access the email associated with your Prezi account?

If you remember your Prezi account password, you can still log in with the email address associated with your account. If you don’t remember the email address, check your options below according to your license type.

Can’t access the email associated with your Prezi account? We can only verify accounts that contain payment details and/or private presentations. Therefore, we might not be able to grant access to your Prezi account as the password reset email is sent to your old email address.

Please check the options below according to your Prezi Classic or Prezi Next license type.

What information do I need?: Be prepared to include some details about payment (payment type, billing history, etc.) and private presentations (date of creation, content, title etc.) created with your account as verification that you are the account owner.

Prezi Next

Basic

Forgot the email associated with your account?

Please send an email to loginsupport@support.prezi.com and include a link to a presentation created with your account. This will help us identify your account and provide you with a hint to the email address.

Can’t access the email associated with your account?

Because this is a free license, there is unfortunately no information that we have to verify proof of account ownership. For this reason, we cannot provide you with any login details.

Edu Standard

Forgot the email associated with your account?

Please send an email to loginsupport@support.prezi.com and include a link to a presentation created with your account. This will help us identify your account and provide you with a hint to the email address.

Can’t access the email associated with your account?

Please send us an email at loginsupport@support.prezi.com and include information about private presentations (date of creation, content, title, etc.) that were created with your account. This is to help us verify that you are the account owner.

Note: Only emails concerning login issues will be answered.
Standard, Plus, Edu Plus, and Premium

Forgot the email associated with your account?

Please send an email to loginsupport@support.prezi.com and include a link to a presentation created with your account. This will help us identify your account and provide you with a hint to the email address.

Can’t access the email associated with your account?

Please send an email to loginsupport@support.prezi.com and include the following information:

  • Email address you used to register your Prezi account
  • Last four digits of your credit card number
  • Full name on your credit card
Note: Only emails concerning login issues will be answered.

Prezi Classic

Public

Forgot the email associated with your account?

Please send an email to loginsupport@support.prezi.com and include a link to a presentation created with your account. This will help us identify your account and provide you with a hint to the email address.

Can’t access the email associated with your account?

Because this is a free license, there is unfortunately no information that we have to verify proof of account ownership. For this reason, we cannot provide you with any login details.

Edu Enjoy

Forgot the email associated with your account?

Please send an email to loginsupport@support.prezi.com and include a link to a presentation created with your account. This will help us identify your account and provide you with a hint to the email address.

Can’t access the email associated with your account?

Please send us an email at loginsupport@support.prezi.com and include information about private presentations (date of creation, content, title, etc.) that were created with your account. This is to help us verify that you are the account owner.

Note: Only emails concerning login issues will be answered.
Enjoy, Pro, Edu Pro and Pro Plus

Forgot the email associated with your account?

Please send an email to loginsupport@support.prezi.com and include a link to a presentation created with your account. This will help us identify your account and provide you with a hint to the email address.

Can’t access the email associated with your account?

Please send an email to loginsupport@support.prezi.com and include the following information:

  • Email address you used to register your Prezi account
  • Last four digits of your credit card number
  • Full name on your credit card
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