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Enabling your camera and microphone and troubleshooting in Prezi Video

In order to be able to record a Prezi Video, all you need is a good idea, a big smile, and just a bit of free time... oh, and also a computer with a camera. 

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Enabling your camera and microphone

To fully utilize Prezi Video’s video creation power, you’ll need to make sure your built-in or external camera and microphone are enabled.

Note: For more information on how to connect an external camera in Prezi Video, please check this article. If you want to connect an external microphone, read this article

When you first open Prezi Video (online or desktop), you’ll be prompted to enable your camera and microphone. They should connect automatically; however, you will see a popup message if there is an issue connecting the camera or the microphone.

  • Go here if you're having trouble enabling your camera or microphone when using Prezi Video online.
  • Check this section if you are using the Prezi Video desktop app on Windows.
  • Go to this section if you're on a Mac computer. 

Troubleshooting camera and microphone issues

Having trouble connecting your camera or microphone? We’re here to help. Here are a few of the most common issues to help you get your camera and microphone connected in no time.

Note: To use Prezi Video on the web, you’ll need to use Google Chrome or Edge. Please check to make sure you have the most recent browser version.

Prezi Video on the web

1. Your computer does not have a camera or the laptop lid is not opened properly.

Please use a different device (with a built-in webcam) or connect a camera to your computer. Also, make sure the correct display (laptop or external screen) that contains the camera is selected.

2. The browser (and Prezi Video) can’t access your camera or microphone because it is blocked in the security settings of your computer.

Mac

  1. On your Mac, choose Apple menu > System Preferences, click Security & Privacy, then click Privacy.
  2. Click Camera.
  3. Select the checkbox next to "Prezi Video" to allow access to your camera.

Windows

  1. On Windows, go to Start  > Settings  > Privacy  > Camera.
  2. Choose your preferred setting for Allow apps to access your camera.
  3. Under Choose which apps can access your camera, turn the individual settings for apps On or Off.

3. The camera or microphone is connected and camera access is allowed in the browser but you haven't granted access for this specific page yet. 

The website will show a popup message asking you to allow or block camera access. Please click Allow so that the Prezi Video website can access your camera and microphone. 

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Please note: After allowing access, you might have to refresh/reload the page to enable your camera.

4. Chrome/Edge can’t access your camera or microphone because it has been blocked in the browser itself.

Please change this setting in the browser settings. You can find detailed instructions on how to allow camera access in Chrome here and go here for more information on allowing camera and microphone access in Edge here

Edge:

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Chrome:

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5. Chrome/Edge (and Prezi Video) can’t access your camera or microphone because it’s being used by another tool or program.

Please close the application that is using your camera (Skype, other web conferencing tools, etc.) so you can instead access it with Prezi Video.

6. The camera is connected, the browser and the specific page have access to the camera but there's an unknown error.

Please check the permission both in the computer and browser settings again and reload the page. If you still cannot see yourself, please contact our Support team or go to our community forum where we will try to assist you as soon as possible. 

Prezi Video on Mac

1. Your computer does not have a camera or the laptop lid is not opened properly. 

Please use a different device (with a built-in webcam) or connect a camera to your computer. Also, make sure the correct display (laptop or external screen) that contains the camera is selected.

2. Prezi Video can’t access your camera because it is blocked in the security settings of your computer. 

  1. On your Mac, choose Apple menu > System Preferences, click Security & Privacy, then click Privacy.
  2. Click Camera.
  3. Select the checkbox next to "Prezi Video" to allow access to your camera.
Pro Tip: Always make sure you have the latest version of the Prezi Video desktop app.

Prezi Video on Windows

1. Your computer does not have a camera or the laptop lid is not opened properly. 

Please use a different device (with a built-in webcam) or connect a camera to your computer. Also, make sure the correct display (laptop or external screen) that contains the camera is selected.

2. Prezi Video can’t access your camera because it is disabled in the Settings menu.

  1. Go to Start  > Settings  > Privacy  > Camera.
  2. Choose your preferred setting for Allow apps to access your camera.

Under Choose which apps can access your camera, turn the individual settings for apps On or Off.
 

Pro Tip: Always make sure you have the latest version of the Prezi Video desktop app.

Check this article for tips on optimizing video quality and resolution.

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