# We are currently experiencing technical issues with Prezi. Please click here for real-time status reports and affected components.
# We are currently experiencing technical issues with Prezi. Please click here for real-time status reports and affected components.

Enabling your camera and troubleshooting in Prezi Video

In order to be able to record a Prezi Video, all you need is a good idea, a big smile, and just a bit of free time... oh, and also a computer with a camera. 

troubleshooting-01.png

Enabling your camera

To fully utilize Prezi Video’s video creation power, you’ll need to make sure your built-in or external camera is enabled.

Note: For more information on how to connect an external camera in Prezi Video, please check this article.

When you first open Prezi Video (online or desktop), you’ll be prompted to enable your camera. The camera should connect automatically; however, you will see a popup message if there is an issue connecting the camera. 

Troubleshooting camera issues

Having trouble connecting your camera? We’re here to help. Here are a few of the most common issues to help you get your camera connected in no time.

Note: To use Prezi Video on the web, you’ll need to use Google Chrome. Please open Chrome and check to make sure you have the most recent version first by clicking on Chrome in the top left corner of your screen and choosing “About Google Chrome”.

 

Prezi Video on the Web
1. Your computer does not have a camera or the laptop lid is not opened properly.

image3.png

Please use a different device (with a built-in webcam) or connect a camera to your computer. Also, make sure the correct display (laptop or external screen) that contains the camera is selected.

2. Google Chrome (and Prezi Video) can’t access your camera because it is blocked in the security settings of your computer.

image1.png

  1. On your Mac, choose Apple menu > System Preferences, click Security & Privacy, then click Privacy.
  2. Click Camera.
  3. Select the checkbox next to "Prezi Video" to allow access to your camera.

 

  1. On Windows, go to Start  > Settings  > Privacy  > Camera.
  2. Choose your preferred setting for Allow apps to access your camera.
  3. Under Choose which apps can access your camera, turn the individual settings for apps On or Off.

Still can't connect? Please try to restart your computer, and if the issue is still not resolved, visit this Chrome support page for additional help.

3. Google Chrome can’t access your camera because it has been blocked in Chrome.

Please change this setting in Chrome Settings by typing chrome://settings in the address bar. You can find detailed instructions on how to allow camera access here.

image2.png

4. Chrome (and Prezi Video) can’t access your camera because it’s being used by another tool or program.

image1.png Please close the application that is using your camera (Skype, other web conferencing tools, etc.) so you can instead access it with Prezi Video.

Prezi Video on Mac
1. Your computer does not have a camera or the laptop lid is not opened properly. 

Please use a different device (with a built-in webcam) or connect a camera to your computer. Also, make sure the correct display (laptop or external screen) that contains the camera is selected.

light-screen-no-camera-available.png

2. Prezi Video can’t access your camera because it is blocked in the security settings of your computer. 

  1. On your Mac, choose Apple menu > System Preferences, click Security & Privacy, then click Privacy.
  2. Click Camera.
  3. Select the checkbox next to "Prezi Video" to allow access to your camera.

light-screen-camera-disabled.png

Pro Tip: Always make sure you have the latest version of the Prezi Video desktop app.
Prezi Video on Windows
1. Your computer does not have a camera or the laptop lid is not opened properly. 

Please use a different device (with a built-in webcam) or connect a camera to your computer. Also, make sure the correct display (laptop or external screen) that contains the camera is selected.

screen-firsttime-no-available-cameras.png

2. Prezi Video can’t access your camera because it is disabled in the Settings menu.

  1. Go to Start  > Settings  > Privacy  > Camera.
  2. Choose your preferred setting for Allow apps to access your camera.

Under Choose which apps can access your camera, turn the individual settings for apps On or Off.

screen-firsttime-enable-camera.png

 

  

Pro Tip: Always make sure you have the latest version of the Prezi Video desktop app.
Pro Tip: Check this article for tips on optimizing video quality and resolution.
Was this article helpful?

We're here to help

Reach out to support, find answers in our community, or view tutorials in the workshop.