Not sure why your account expired? Read our article to learn how renewal payments work. Experiencing trouble renewing your subscription? Check out common reasons for payment failures.

What is an expired account?

If your account is “expired” it means:

• You will NOT be able to create new presentations.
• You will NOT be able to edit existing presentations.

However

• You will still be able to log in to your account.
• You will still be able to access your existing presentations.

Prezi might consider your account “expired”:

• if you cancelled your recurring payment.
• if your credit card could not be successfully charged after three attempts.

If your account is “expired” and you wish to create and edit presentations again you have a few options:

1. Renew your subscription and continue creating great presentations.
2. Try your purchase again. Go to the “License” tab on your Account Settings page and retry your payment.
3. Downgrade to a free Basic license.

Downgrading to a Basic license

Our free Basic license allows anyone to create a limited amount of presentations with our online editor. When downgrading to a Basic license you'll lose privacy control and any of the additional features that come with your Prezi plan.