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What is an expired account?

If your account is “expired” it means:

• You will NOT be able to create new presentations.
• You will NOT be able to edit existing presentations.

However

• You will still be able to log in to your account.
• You will still be able to access your existing presentations.

Prezi might consider your account “expired”:

• if you cancelled your recurring payment.
• if your credit card could not be successfully charged after three attempts.

If your account is “expired” and you wish to create and edit presentations again you have a few options:

1. Renew your subscription and continue creating great presentations.
2. Try your purchase again. Go to the “License” tab on your Account Settings page and retry your payment.
3. Downgrade to a free Basic license.

Downgrading to a Basic license

Our free Basic license allows anyone to create unlimited presentations with our online editor. However, downgrading to a Basic license means you'll lose privacy control and any of the additional features that come with your Prezi plan.