Payments

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    • Why was I charged?
      We bill you with a recurring charge for any paid Prezi plan at the end of each billing cycle or at the end of the tri...
    • Canceling a subscription
      If Prezi Next hasn't worked out for you, you can cancel your license at any time. Canceling will stop your recurring ...
    • Why did my payment fail?
      In this article, you can find the most common reasons leading to a declined payment and the steps you can take to mak...
    • Prezi educational plan
      To fit in with our key values, Prezi offers an EDU Plus plan to users with a certified educational email address. We ...
    • Refunds
      If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase.  You can s...
    • How are automatic renewal payments made? 
      If you have an active Prezi subscription and the monthly/yearly renewal is due, we automatically charge your card. If...
    • Guide to Prezi plans
      Great presentations start with a great plan. That’s why there are a variety of Prezi licenses available. Each plan ha...
    • Expired accounts
      Got a billing problem? Please click here to see options for getting in touch with us and our staff will work to find ...
    • Changing payment information
      Credit card about to expire? Or maybe you need to change the way you pay for your Prezi license? No worries, all you ...