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Why was I charged?

Why was I charged?

We bill you with a recurring charge for any paid Prezi plan at the end of each billing cycle.

What is Prezi Next?

Prezi Next is a presentation platform built on HTML5 technology, which gives you a consistent, high resolution, and smooth experience for your conversational presentation needs. Whether you’re giving a pitch to a potential client, training employees, or outlining future business plans, Prezi Next enables you to convey your message in a memorable way through conversational storytelling.

I don’t remember paying for this.

Perhaps you didn’t. In most cases when there’s some confusion over a charge, it’s because someone else in your office or home has signed up for Prezi without your knowledge. If you want to use Prezi Next, but can’t remember your login details, check out this article.

I need an invoice.

No problem. Just follow these steps:

  1. Log in and click on your name. Then select Settings & Account.
  2. Choose the “Subscription” tab found on the left side of the page.
  3. Under “Payment,” you’ll see your payment info and billing history. Find the date of the invoice you’d like to download.
  4. Click on the PDF and fill in your billing information.
  5. Click Continue.
    For more detailed information, check out this article.

I don’t want to pay for Prezi again.

If you wish to cancel your subscription, just follow the instructions on this page.

I want my money back.

Note: If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase.

If you think that you’re entitled to a refund, please follow the instructions in this article.

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