#Our Support team is currently participating in a company-wide event.
Please pardon our delay in response, we will get back to you as soon as possible.
#Our Support team is currently participating in a company-wide event.
Please pardon our delay in response, we will get back to you as soon as possible.

Why was I charged?

We bill you with a recurring charge for any paid Prezi plan at the end of each billing cycle or at the end of the trial period in case you did not cancel your subscription beforehand.

What is Prezi?

Prezi is a presentation platform built on HTML5 technology, which gives you a consistent, high resolution, and smooth experience for your conversational presentation needs.

Whether you’re giving a pitch to a potential client, training employees, or outlining future business plans, Prezi enables you to convey your message in a memorable way through conversational storytelling.

I don’t remember paying for this

Perhaps you didn’t. In most cases when there’s some confusion over a charge, it’s because someone else in your office or home has signed up for Prezi without your knowledge. If you want to use Prezi, but can’t remember your login details, check out this article.

I want my money back

Note: If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase.

You can submit a refund request by clicking here.

I don’t want to pay for Prezi again

If you wish to cancel your subscription, just follow the instructions on this page.

If you have a specific question about a recent charge, you can also call our Payments Team directly at*:

United States: +1-844-551-6941
Canada: +1-647-931-5821
International: +1-415-658-6292

*Charges may apply. Available Monday-Friday 9 am-5 pm EST.

 

Was this article helpful?

We're here to help

Reach out to support, find answers in our community, or view tutorials in the workshop.